Terms & Conditions

Privacy Policy
Please be assured that Turkishrugs.net takes every precaution to protect our customers' information. We do not share your information with anyone.

Pricing Policy

All prices are quoted in United States Dollars and include tax, shipping,  insurance.  Pricing errors may occur on Turkishrugs.net site. Turkishrugs.net reserves the right to cancel any orders containing pricing errors.

Ordering Procedure
After entering your shipping and billing addresses, you will be taken to the shipping method page where you will see the the shipping company and fee which is currently free and the delivery time. Please click on the "Continue" button to fill the order form where you input your credit card or PayPal data. Please click on the "Submit Your Order" button to complete your order. You will receive an automated mail informing you that we have received your order. We will update you with the shipping details in 1-2 business days.
We do our best to display correct information for all our products. However, pricing or other numerical and technical errors may occur on Turkishrugs.net sites. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department..

Payments
We accept payment by PayPal, Visa, Master Card or American Express, as well as by international money orders in US currency.

Shipping
We currently ship free worldwide.

We always work with International Cargo Companies DHL, UPS and TNT and deliveries are usually made in 4 business days to all locations in USA and Europe, and in 5 days to Australia, New Zealand and most of Asia,. All items are fully insured against damage and loss. Some countries do not pay any taxes. in some of them customs may require a small amount of them. we are doing our best from here to help you get your deliveries without financial troubles.

Refunds and Exchanges

We are responsible for lost or damaged or stolen items until delivery to your adress.

We accept returns and refund total (minus delivery charges) . Returning delivery charge will be paid by buyer. As soon as we get our item back immediately we do a refund to you.

In case of a return customer will have to send the item by the same cargo company, that we used. We will supply you with the same Performa invoice and same cost details, where cargo agent from your side will have to mark the cargo as a RETURN. It will help us to avoid the problems with customs and very high taxes in Turkey.

If you would like to return your rug back please let us know in 7 days.

Product Descriptions
Product descriptions and the condition of the items as reported on our website are, to the best of our knowledge, as complete and accurate as possible, but they are for guidance only, without legal obligation or prejudice to our standard conditions of sale.

Customer Service
For any further help you may also get in touch with us by e-mail at turkishrugs@info.net  or contacting us via phone (+90 212 520 83 39 +90 553 126 94 97).